These Terms of Service govern the use of Wabot CRM Pro, a platform operated by Web Infinite Marketing e Serviços Digitais Ltda, registered under CNPJ 43.517.824/0001-46, with address at Venâncio Aires/RS, Brasil.
1. Acceptance
By creating an account or using Wabot CRM Pro, the customer declares that they have read, understood and agree to these terms and to the Privacy Policy, which forms an integral part of this document. Anyone accepting on behalf of a legal entity declares they are authorised to do so.
2. Scope of the service
Wabot CRM Pro is a platform for managing conversations, contacts, messaging channels, automations, campaigns, product catalogues, integrations and artificial intelligence agents. It supports the messaging channels available in the contracted plan, including Meta’s WhatsApp Business Platform. The Instagram integration is under development and will be made available subject to approval and availability.
3. Account, access and team
- The customer is responsible for the accuracy of the information provided at sign-up.
- Access credentials are personal and non-transferable; the customer is liable for actions performed with them.
- The account holder is responsible for any additional users created and for the permission profiles assigned to them.
- Suspected unauthorised access must be reported immediately to contato@wabot.app.br.
4. Responsibility for integrations
- The customer is responsible for keeping valid the integration data and credentials provided to the platform.
- The customer is responsible for using each channel in accordance with the rules of its respective provider, including the WhatsApp Business terms and Meta’s platform policies.
- The customer is responsible for the legal basis of contact, the origin of contacts, the content of campaigns and the regulatory compliance of what is sent.
5. Acceptable use
It is prohibited to use Wabot CRM Pro for:
- spam, unsolicited messaging, fraud, phishing, abuse, harassment or unlawful activity;
- breaching the policies of Meta, WhatsApp, Instagram, OpenAI or other integrated providers;
- processing personal data without an adequate legal basis;
- reselling, sublicensing or making the service available to third parties outside the contracted conditions;
- circumventing technical, security, plan or licensing limits, reverse engineering, or deliberately overloading the infrastructure.
6. Artificial intelligence features
AI agents are optional and generate automated replies from data and instructions provided by the customer. The customer is responsible for reviewing configurations, operating limits and the suitability of the use to their context, as well as for supervising the generated content. Automated replies may contain inaccuracies and do not replace professional advice. AI usage is subject to the credits and limits of the contracted plan.
7. Plans, limits and payment
- Available features and limits for channels, contacts, messages and credits vary according to the contracted plan.
- Access may be restricted when the plan has expired, without prejudice to data retention for the periods set out in the Privacy Policy.
- Changes to pricing and plan composition will be communicated in advance through the registered contact channels.
8. Availability
The service is provided on a commercially reasonable basis, without a guarantee of uninterrupted availability. Interruptions may result from maintenance, third-party failures, API changes, changes to external policies, blocks imposed by providers, or events beyond the platform’s reasonable control.
9. Suspension and termination
Access may be suspended or terminated in cases of abusive use, non-payment, operational or security risk, legal requirement or breach of these terms. The customer may close their account at any time; data deletion follows the process described on the Data Deletion page.
10. Intellectual property
The software, brand, layout, documentation and other elements of the platform belong to Web Infinite Marketing e Serviços Digitais Ltda, except for third-party components used under their applicable licences. Data entered by the customer remains owned by the customer.
11. Limitation of liability
The platform is not liable for losses arising from misuse of the service, unlawful data processing by the customer, blocks or sanctions applied by external providers, content sent by the customer, or third-party integration failures beyond the platform’s reasonable control. Nothing in these terms excludes non-waivable statutory rights.
12. Changes to the service and to these terms
The service may evolve over time, including as to integrations, plans, limits, interfaces and operational policies. These terms may be updated; the version in force is always the one published on this page. Material changes will be communicated with reasonable notice whenever possible.
Version in force: August 5, 2026.
13. Governing law and jurisdiction
These terms are governed by Brazilian law. The courts of Venâncio Aires, State of Rio Grande do Sul, Brazil, are elected to settle disputes, without prejudice to the consumer’s domicile jurisdiction where consumer protection legislation applies.
14. Contact
Commercial, operational or contractual questions should be sent to contato@wabot.app.br.
This is a translation provided for convenience. The authoritative version is the Portuguese one, available at app.wabot.app.br/terms.