Wabot CRM Pro is operated by Web Infinite Marketing e Serviços Digitais Ltda, CNPJ 43.517.824/0001-46. This page describes our personal data deletion procedure and may be used as the public instructions URL in app review processes.
1. Who may request
- Platform customers — account administrators, for their own account data and the contacts they manage.
- Consumers served by a customer — people who messaged a business through a channel connected to the platform.
- Legally authorised representatives, upon evidence of authority.
2. If you are a consumer of a business using the platform
When a business uses Wabot CRM Pro to serve its customers, that business is the controller of the conversation data — we only process it on their behalf. The fastest route is therefore to request deletion directly from the business you messaged.
You may nonetheless write to contato@wabot.app.br. We will forward the request to the responsible business, support the process on our side, and inform you of the outcome of that referral.
3. How to request
Send an email to contato@wabot.app.br with the subject Data deletion request, including:
- the requester’s name and, where applicable, the business or account name on the platform;
- the email address linked to the account;
- the related phone number, profile or channel, where applicable;
- a clear description of what should be removed;
- whether the request is made as the data subject or as a representative.
Customers with an active account can also delete contacts, conversations, campaigns and channels directly in the application, without submitting a request.
4. What is deleted
- account registration data and linked users;
- contacts, conversations, messages, files and operational records under the customer’s control;
- integration credentials and configurations stored on the platform;
- sessions and credentials of connected channels;
- data associated with disconnected channels or closed accounts.
When a channel is disconnected, that channel’s data — credentials, session and associated files — is removed from our systems as part of the operation itself.
5. What may be retained and why
Some data must be kept for an additional period, even after a deletion request, to comply with legal obligations and to exercise rights:
| Retained data | Reason | Period |
|---|---|---|
| Application access logs | Article 15 of the Brazilian Internet Civil Framework | 6 months |
| Tax and billing records | Applicable tax legislation | As required by law |
| Data needed for defence in potential disputes | Regular exercise of rights (LGPD art. 7, VI) | Up to 5 years |
| Backup copies | Natural backup rotation | Until the next rotation cycle |
6. Response time
We acknowledge receipt of the request and may ask for additional information to verify the requester’s identity — this check exists to prevent third parties from deleting someone else’s data. Once verified, we respond within 15 days. Incomplete requests may require further confirmation before processing.
7. Deletion in third-party services
Where the data also exists in third-party services — such as Meta, the WhatsApp Business Platform, Instagram or other providers integrated by the customer — the request may also need to be submitted directly to that provider, under its own rules. Deletion in our systems does not reach copies held by those platforms.
8. Contact
- Email: contato@wabot.app.br
- Data Protection Officer: contato@wabot.app.br
- Controller: Web Infinite Marketing e Serviços Digitais Ltda — CNPJ 43.517.824/0001-46
- Address: Venâncio Aires/RS, Brasil
Further information on processing, retention and rights is available in our Privacy Policy.
Version in force: August 5, 2026.